Frequently Asked Questions

Welcome to WorthIT Fixed Asset's Frequently Asked Questions page. These questions are broken down into three groups for your convenience: Installation, Troubleshooting and General Concerns.

Installation:

1. What are the minimum system requirements for WorthIT Fixed Assets for Windows^® 7?
   

2. How do I install the software?
   

3. When I try to start my application I am asked for an "Application Key." How do I get past this message?
   

4. What version of WorthIT Fixed Assets is the latest release and how do I find out what version I am running?
   

5. Do I have the regular WorthIT Fixed Assets version or PLUS version? What is the difference?
   

6. How do I remove the applications?
   

7. Are there updates for WorthIT Software? How do I update my software?
   

8. I reinstalled my software. Do I need to install all the updates again?
   

9. Why does WorthIT Fixed Assets run but none of the buttons work?

Troubleshooting:

1. I keep seeing the message "WorthIT Fixed Assets has identified that it requires this asset book to be optimized to perform properly." What does this mean?
   

2. Where did all my assets go?
   

3. I can't run depreciation for my last period. How do I fix this?
   

4. I can't run depreciation for my first period, how do I fix this?

General Questions:

1. What is an asset book? How do I create one?
   
2. How do I backup my asset book?
   
3. How do I restore my backup file?
   
4. Where is my asset book located?
   
5. Does WorthIT Fixed Assets have an importing utility?
   
6. Does WorthIT Fixed Assets have an exporting utility?
   
7. Does WorthIT provide training?
   
8. Can I download a copy of a sample CSV file for importing?
   
9. Where can I find more information on the Depreciation Methods?
   
10. Where can I find more information on the Start Codes?
    
11. Can I change my year end in WorthIT Fixed Assets?
    

Still can’t find the answer, please contact our Help Desk at

1-888-967-8411 or

email support@worthitfixedassets.com